Thorough satisfaction with the professional service rendered
To the Management and Administration of the Barrie Pointts Office:
I am sending this note to express my thorough satisfaction with the professional service rendered by Elizabeth Mateus.
Liz was a pleasure to deal with right from the initial consultation through to the final resolution, which turned out much better than what I had expected. She listened to and totally understood my situation when I explained it to her, while at the same time she gave me a realistic understanding of the charge and challenge before me. She allowed me to see my situation from both sides, prosecution and defence.
I knew I had a strong defence, however when I initially tried to represent myself at my first Court appearance, I met with strong resistance from the Prosecutor and the Police Officer. I was offered a deal which lowered the charge from four demerit points to 3 demerit points, which was of little value to me. Being at the age of 65 and having an “A-Z“licence, any accumulation of more than two points would mean I would have to rent a tractor- trailer and take a yearly road test, at considerable expense and inconvenience. This was a difficult situation for me since I have not had any charges in almost 40 years. Consequently I refused the Prosecutor`s offer, so a Court date was set for September 15th. 2014.
I knew I was going to need help so I spoke to Liz (about two months before the Court date) and knew right away that she was the person for the job. She was knowledgeable, professional and instilled faith within me that she would represent me effectively.
I handed over to Liz all the evidence I had gathered and let her handle the case from then on. Liz ultimately used all her negotiating skills to achieve a resolution where I accumulated ZERO Demerit Points and paid a very small fine. I have nothing but praise and appreciation for what she has done for me.
She will be highly recommended by me to anyone I know who happens to need the services of POINTTS.
I must also mention that when Liz was away on holidays, her colleague Charleen did an excellent job of dealing with any queries or issues that I had and relayed the information to Liz as soon as she returned from holidays. Excellent job done by everyone!
Thank you so much!
by W.G from Barrie on September 18, 2014